The heads-up that gets through.

When your IT team needs an employee to act — a password nearing expiry, a required security update, MFA re-enrollment — email gets buried. Gotta Get Through sends a short, branded SMS heads-up so the message actually lands, and points them to the IT portal they already trust. Never a password over text.



Median time to the employee's phone4.2s

Heads-ups delivered last quarter1.4M

Delivery rate, receipt-audited99.6%

Credentials sent over SMS, ever0


The anti-phishing stance

A notification layer, not an attack surface

Phishing puts the security action inside the message. We do the opposite: the SMS is the heads-up, and the action happens in the tools your employees already trust.

No links to click

The SMS names the action; the employee goes to the IT portal they already know. There is nothing in the message to tap, and nothing for an attacker to imitate.

No credentials over SMS, ever

No passwords, no one-time codes, no account details. If a text claiming to be you asks for any of those, your employees know instantly that it isn't.

A sender they recognize

Every message comes from a consistent, registered business sender ID, so employees learn one number and can trust what arrives from it.

The heads-up, not the mechanism

It nudges people to your real self-service tools; it doesn't perform the reset itself. Your existing portal stays the single place where security actions happen.

How it works

1. Your system flags the event

A password nears expiry, an update becomes mandatory, MFA needs re-enrolling. Your directory or helpdesk tooling calls our API — or your team triggers a send by hand.

2. We send the heads-up

A short, branded SMS from your registered sender ID: what's needed, by when, and where to do it — your IT portal, by name. No links, no codes, no attachments.

3. The employee acts, you see it land

They complete the action in your own self-service tools. Delivery receipts and a full audit log close the loop, with automatic retry if a message doesn't arrive.

Our promise

Answered the same business day

Raise a support request before 5 p.m. your local time and a human replies before close of business — every time, in writing. Median first reply last quarter: 47 minutes. When delivery is the product, support can't be slower than the SMS.

What customers say
“Password-expiry tickets dropped by half in the first month. People act on a text they trust.”
IT Manager, regional healthcare network
“The no-links rule sold our CISO. It's the first SMS tool that made our phishing posture better, not worse.”
Head of Security, manufacturing group
“Store staff don't read email. They read texts. Lockouts on shared terminals basically disappeared.”
Franchise Operations Director, retail chain
Case studies

Healthcare

A 3,000-employee health network cut lockout tickets before shift change by moving expiry heads-ups from email to SMS.

Read the case study →

Retail & franchise

240 stores, shared terminals, staff without corporate inboxes — and a morning-of nudge that reaches every one of them.

Read the case study →

Manufacturing

Plant-floor MFA re-enrollment finished two weeks early once the heads-up arrived on the one device everyone carries.

Read the case study →

Five questions, answered

Why doesn't the SMS include a link?

Because a link in a security text is exactly what phishing looks like. Our messages name the action and point to your IT portal by name — employees navigate there themselves, the way they already do.

What events can trigger a heads-up?

Anything time-sensitive your systems can flag: password expiry, required security updates, MFA re-enrollment, account reviews. Trigger sends via API, or manually for one-off campaigns.

What if a text doesn't deliver?

Every message returns a carrier delivery receipt. Failures retry automatically, and anything still undelivered surfaces in your audit log so IT can follow up another way.

Do employees need to install anything?

No. It's plain SMS to the number in your directory. No app, no enrollment step, nothing to support on personal devices.

How fast is support if something breaks?

Same business day, promised in writing: a request raised before 5 p.m. your local time gets a human reply before close of business. Median first reply last quarter was 47 minutes.

The team

Built by people who ran the helpdesk

We spent years watching urgent IT emails go unread and lockout queues grow at 9 a.m. Gotta Get Through is the tool we wanted then: one reliable channel, used sparingly, never asked to carry a secret.

See it land

Twenty minutes, your use case, a live send to your own phone. We reply the same business day — it's the promise.

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